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Retarded train

Hello, we are a group of 7 people using Eurail pass and our train number 9245 from Paris Gare de Lyon to Milano P Garibal on 31 March 2017 broke down causing us to have to get out off our seats and stand in between the bogeys. Also the train delayed for about an hour causing us to miss another train we had paid to reserve to Florence at 19:01. There were no more trains to Florence that day so we had to find a bus and pay 36 euros more for each person. We want to reclaim the money for the ticket but when we went to the office the officer told us we have to do it online. Do you have any suggestions on how to get our money back? Please help us.

Parichat Lapprattana
Parichat Lapprattana

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