Questions & Réponses

Posez ici toutes vos questions et obtenez rapidement des réponses de notre part ou de la communauté.

Votre question ou un mot-clé

Question en attente de réponse

The SNCF application "erreur" after entering credit card information... double purchase

I tried to purchase a one-way ticket on the SNCF app (not the voyages one) last night and at the very end after I entered credit card information, an error message displayed. The app then froze and crashed. I assumed my ticket had not been bought, and I purchased a ticket at the station this morning. When I boarded the train I saw an email with a confirmation of the ticket I had tried to purchase last night. So, I accidentally bought two tickets. Can I please be refunded for the one purchased by accident?


michael P.
michael P.


Contact customer service :