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refund train ticket

Hi, I have bought by mistake two times the same ticket at the machine in Avignon TGV station, because the first time the payment with the card was (apparently) not successful, so I had to do it a second time. The price for 2 people from Avignon TGV to Mayrseille Saint Charles on the 4th of January cost us 43,80, we left at 17.16 from Avignon, car 7 seats 41 and 42. How can I have the refund for the double payment? Thank you in advance. I can prove the double payment from my online banking account and showing you the copy of the tickets issued

nurnberg paola
nurnberg paola

Réponses

Choi Chantelle
Choi Chantelle

Did you get a refund after following through the claim url??
It's been quite a while since I've done all the procedure but nobody managed to respond to my request. If you did get your refund, how long did it take you for them to respond?

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