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How can I ask for the refund here?

Boujour,
I was told to ask for refund in this website. I had no idea where to look for help until I saw this.
To be able to get a refund, you need to join the scan or photograph of the new ticket or at least the refence of it.
I bought a ticket on 22nd, November from AVIGNON TGV to TOULOUSE MATABIAU. At that point, I couldn't pay with my bank card so I ask my friend to pay for me with his card who are in Madrid, Spain now. In this case, I couldn't withdraw the ticket so the kind worker in Avignon station told me to buy a new one and I can get the refund from here.
I have all the information about the ticket so please contact me so that I can go on doing it.
Here's the basic information:
Summary of your booking
Transaction n° 581224 (SNCF) 28.80 €
Merchant identifier SNCF 055204944722274
Date of the transaction 22 November 2016 00:27:28 (GMT+1)
Authorisation 320026
Tuesday 22 November
Outward 13h08 AVIGNON TGV TER 79330 2e class
13h13 AVIGNON CENTRE
13h38 AVIGNON CENTRE TER 76419 2e class
14h46 MONTPELLIER SAINT ROCH
14h58 MONTPELLIER SAINT ROCH INTERCITÉS 4761
2e class
17h07 TOULOUSE MATABIAU
And also, if you need any other information, e.g. e-mail, reference of ticket, just let me know. Thanks

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