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Hello, I need to ask for a reimbursement of 2 tickets from Paris to Turin which was 3 hrs late.

Hello, I need to ask for a reimbursement of 2 tickets from Paris to Turin which was 3 hrs late. I sent an email and they said I should call the international (French) number. I am in Italy. From skype it's really expensive. Is there anything I can do? Thank you

Hello,

You need to make a claim on the Sncf website.
http://www.sncf.com/en/services/customer-service/claim-form

You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage.

Best regards

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Hi,
thanks for replying. I bought the tickets online on the Voyages SNCF website. I'll give you all the info:

RITORNO Riferimento pratica : SIAVSC
Partenza : PARIGI GARE DE LYON
Il 14/11/2016 alle 14:41
N° treno : 09249 Classe : 2e classe
Carrozza : 8 Posto/posti : 064, 063
Arrivo : TORINO PORTA SUSA
Il 14/11/2016 alle 20:18

but we arrived around 23:25 at Porta Susa.

I hope you can help with obtaining a refund. Thank you!!

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