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Why did not I get a response when I requested a refund?

I asked for a refund around the week before, why do not you have an answer?
Are you kidding me?
Please give me a quick refund!!

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF

Hello Taehoon,

If you have made 3 claims on the SNCF Website. The files are 10624355, 10624117 and 10624026.
You have received a mail from the Customer Relation Service telling you that your file would be treated as soon as possible.
The mail tells you that a huge amount of claims occurs a delay in the treatment of claims.
That will be answered as soon as possble.
Would you have any queries concerning your claim, you need to answer in the mail you received from that service.
We do not treat claims on this site, we are a public chat forum.

Best regards

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