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Claim for charging "Payment-Failed" order

Bonjour,

I had made a booking on Aug 28 however, it went for "Payment-Failed" twice. For both of "Payment-Failed" I all got the e-mail notice.
So I ask my husband to use his account to do the booking then it was ok....so we done our travel in France....
After come back, I got the latest credit card bill, I was very surprised you charged the failed order. The amount is EUR127.5. Right away I phoned my credit card company and they say will do the survey meanwhile, they ask me to claim this to you too.

I had messaged you via SNCF facebook message several days ago but till now no respond....
Here I do it via here again and looking forward to hear from you soon.
Thanks for your attention and best regards,

Constance Hsieh
Constance Hsieh

Hello Constance,

You need to make a claim on the Sncf website.
http://www.sncf.com/en/services/customer-service/claim-form

You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage.

Best regards

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