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Claim for charging "Payment-Failed" order

Bonjour,

I had made a booking on Aug 28 however, it went for "Payment-Failed" twice. For both of "Payment-Failed" I all got the e-mail notice.
So I ask my husband to use his account to do the booking then it was ok....so we done our travel in France....
After come back, I got the latest credit card bill, I was very surprised you charged the failed order. The amount is EUR127.5. Right away I phoned my credit card company and they say will do the survey meanwhile, they ask me to claim this to you too.

I had messaged you via SNCF facebook message several days ago but till now no respond....
Here I do it via here again and looking forward to hear from you soon.
Thanks for your attention and best regards,

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF
Equipe

Hello Constance,

You need to make a claim on the Sncf website.
http://www.sncf.com/en/services/customer-service/claim-form

You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage.

Best regards

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