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ticket refund

dear sir/madam

we were forced to change our travel plan and find a private transport when our desired journey from lourdes to paris was disrupted on 25th of may 2016. can you please arrange a ticket refund and compensation for the inconvenience caused. please confirm the recipient of this request by a reply

yours faithfully
fredric winston noel emmanuel

Fredric Winston
Fredric Winston
Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF
Equipe

Hello,

The agency Voyages-sncf.com you bought your ticket with asked you to claim through SNCF directly.
You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage (TFVXBI)

Best regards

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Fredric Winston
Fredric Winston

Tél fixe:006591692030
Email 1:winstonpaul05@yahoo.com
Codif Niveau 1:Post-travel complaint
Origine:Europe_B2C
Média 1er contact:Email
Réf. DV principal:TFVXBI
Numéro train:8591
Date/heure train:2016-05-24 14:25:00
Langue:EN
Marché:WW

Fredric Winston
Fredric Winston

Please have a look on the events listed down in chronological order,

1. I filed this complain to Voyages.sncf on 16th June and they confirmed that it would be fully refunded.
2. When I chase for it, they replied saying that it would take 2 to 3 months to receive the refund
3. When I chased again after 3 and a 1/2 months, they said my request is still open and I will receive a message from 'After Sales Department ' once approved
4. Finally, the same 'Customer service department' concluded that my request was not successful.

Fredric Winston
Fredric Winston

this is how they replied

Dear Mr. Winston,

Some time ago your train has been affected by a strike and therefore you have contacted your original point of sale, voyages-sncf.com, to refund you for this strike action.

Unfortunately, to apply for a refund in case of a strike action, you will have to turn yourself to the carrier of the affected journey. In your case, that will be SNCF. For strike compensation, you can apply online via the French or English SNCF website.

We do apologise for the delay in coming back to you. This is due to the fact that we have been trying to solve things regarding your case, but in the end we turned out not to be allowed to. If SNCF asks you for more information, please refer to this email.

On behalf of Voyages-sncf I wish you good luck finalising your request and wish you a pleasant day.

Kind regards,

RON
Your customer Services Voyages-sncf.com.

Fredric Winston
Fredric Winston

Why no response for my request?

Fredric Winston
Fredric Winston

i don't know how to contact SNCF directly. They are serving in french only..........

Fredric Winston
Fredric Winston

any response?

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