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Refund for late train and missed journey

Hello, I used your service from Albi to Paris on the 8th August. The train was badly delayed and I missed my connection to Munich. I was given a form to fill the details and send my tickets to get a refund. I completed this form and added the tickets and sent this to SNCF almost two months ago but I have heard or received anything. I want to know what is happening with my refund? Regards,D.

Hello Diarmuid,

I am afraid I cannot find any claim under your name.

You need to make a claim on the Sncf website.
http://www.sncf.com/en/services/customer-service/claim-form

You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage.

Best regards

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