Questions & Réponses

Posez ici toutes vos questions et obtenez rapidement des réponses de notre part ou de la communauté.

Votre question ou un mot-clé

Question en attente de réponse

When will I receive my refund?


On June 15, I was on Train 16841 from Bourges to Nevers which broke down for 4 hours. This delay caused me to miss my connection to Mannheim. The staff at Paris Bercy decided that I would be refunded the full 45 Euro fee for my trip to Mannheim, and sent the appropriate paperwork on the spot. However, I haven't received any sort of refund yet, even after two months. When can I expect the 45 Euros to be processed?



Hello Philip,

I found your claim with all the explanations concerning your journey to Mannheim.

Unfortunatly, it has not yet be finalised.

I contact you in private to help you with your file.
For information your file number is 10138058.

Best regards

Voir le haut de la page