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Question en attente de réponse

When will I receive my refund?

Bonjour,

On June 15, I was on Train 16841 from Bourges to Nevers which broke down for 4 hours. This delay caused me to miss my connection to Mannheim. The staff at Paris Bercy decided that I would be refunded the full 45 Euro fee for my trip to Mannheim, and sent the appropriate paperwork on the spot. However, I haven't received any sort of refund yet, even after two months. When can I expect the 45 Euros to be processed?

Regards,
Phil

Réponses

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF
Equipe

Hello Philip,

I found your claim with all the explanations concerning your journey to Mannheim.

Unfortunatly, it has not yet be finalised.

I contact you in private to help you with your file.
For information your file number is 10138058.

Best regards

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