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Billet reclamation

Hello.

Please, help me.

Our train was cancelled due to the strike. Train 6074 on the 12 of June at 10:04. So we had to come to the Paris on our own.

We are trying to return money for this trip on our bank account with the help of your site here:
http://www.sncf.com/fr/compensation-garantie-ponctualite

We want to have a compensation on our bank account, but in the fields below it is asking for IBAN code. So, here in Russia there is no IBAN standart and we don't know what we should fill it with.

So, please, help us to make a reclamation, because your website tools can't do this properly.

If you need additional informaion, please, ask.

Thank you.

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF
Equipe

Hello,

You can then make a claim directly to the customer relationship service at this adress :

http://www.sncf.com/fr/services/service-client/formulaire...

(you need to go at the bottom of the page)

Or you can also to write to the customer relation service at this address :

Service Relation Client SNCF
62973 Arras Cedex 9

You need to join the information concerning your journey and the references of your ticket as well as your full banking details or credit card number, and your full postal address.

Best regards

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