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Credit card stolen, coldn't pick up tickets at station forced to buy new ones.

Bonjour,

I cannot find where to submit for refund as the site doesn't have an English page for it. I purchased 5 tickets on 12 May 2016, reference RWQZYM|RWQZBV - MILLS. During the trip, prior to picking up the tickets my credit card was stolen so I was forced to buy new tickets at double the price to continue my trip. They told me to go online and submit for refund but I can't seem to find it. Please help ;-)

Brent

Brent Mills
Brent Mills

Réponses

Philippe Sterlingot
Philippe Sterlingot
Brent Mills
Brent Mills

Thank you very much...but i was told that SNCF was responsible for the refund and that Thalys had nothing to do with it?

Philippe Sterlingot
Philippe Sterlingot

Bonjour,
You bought them on Thalys.com.
Regards

Brent Mills
Brent Mills

Interesting, Thalys the day of gave me a hard time, said I didn't show up in their system so they couldn't let me on the train. smh...thanks for the help! Have a great weekend.

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