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Strike affecting training services on Jun 7

Hello,

I was having my vacation in Paris during May 31 and Jun 7, 2016. On Jun 7, my plan was to take RER B to CDG (Paris Charles De Gaulle Airport) at 7:30am from Felix Foure. However, there was some issues at the platform and the train services due to strike or other unknown reason that I could not get to CDG on time and missed my departure from CDG to Bangkok. I took the same train from CDG to Paris on may 31 without issue, but problem occurred on Jun 7 from Paris to CDG, which is out of my expectation and it took us very long time to figure out that we need to get on another train on different platform at Chatelet-Les Halles. We finally missed our departure, though we have reserved plenty of time ahead.

I would like to ask SNCF, in this case, to provide a written confirmation that strike was affecting train services to CDG airport on Jun 7, 2016 morning. This would help me file a compensation through my travel insurance policy. I am not intending to claim any from SNCF but a written confirmation about the affected train services to CDF would be sufficient.

Your help will be greatly appreciated. Looking forward to your response. Thank you very much.

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