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how can I get refund for a already validated ticket for a train who got cancelled ?

I had a ticket to go back to Lyon from Geneve on Sunday, 13 of June, and when I was at the platform waiting for the train, it got cancelled out of the blue. So, I had this really bad inconvenient, omce I had no place to sleep in a city I didn't know, spending a money I wasn't supposed to. I tried to get refund at the station Part Dieu, but I was told to access this website, because my tickets were already validated. So, how can I get my refund now ?

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF

Hello Stephanie,

You need to send a mail to this adress :

You need to join your bank details plus a copy of your ticket.

Best regards

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