Questions & Réponses

Billets, trajets, services voyageurs, trains, autocars, tarifs et cartes ou encore échange et remboursement : posez ici toutes vos questions et obtenez rapidement des réponses de notre part ou de la communauté.

Cette question a été résolue

I have been charged for no tickets


First of all I would like to say that I am really dissapointed with the service.

On the 29th of May I tried to buy tickets online on your website for 9-10 of Jule:
Lyon-Marseille (10 euros)
Marseille-Lyon (42 euros)

I tried twice and both times got 'cancel'. Nevertheless, I was charged for 84 euros (the price of two tickets Marseille-Lyon).

I went to the train station explaining my problem and I was advised to wait few days, that money would given back maximum in 7 days, and if not - I should come back with the print paper from the bank showing that I had been charged, and they will call customer service. In one week I did not receive anything and I went again to the same station (Part-Dieu), explained everything again and was told that, in fact, I had to wait 7 working days (and bank only works 4 days per week). Again in 1 week I came to the station (today, after 2 weeks waiting!) and was told that they do not fix this kind of problems and gave me the link to this website to ask a question. Which I could do 2 weeks ago.

Please let me know how this will be fixed.


Rybakova Alyona
Rybakova Alyona


My Council is to check what hapened with agency (link) then write a claim to service clientèle SNCF- 62973 Arras cedex to be refunded .

This platform is not a customer service.


Satisfait de cette réponse ?

Oui (0)

Non (1)


0% des internautes ont trouvé cette réponse utile

Autres réponses

Rybakova Alyona
Rybakova Alyona


I do not want to join anything and do not want to print anything. I want my problem fixed.
Please read carefully.

Vous utilisez un navigateur dépassé

Pour une meilleure expérience du web, prenez le temps de mettre votre navigateur à jour ou de télécharger un navigateur plus moderne.

Voir le haut de la page