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I have been charged for no tickets

Hi,

First of all I would like to say that I am really dissapointed with the service.

On the 29th of May I tried to buy tickets online on your website for 9-10 of Jule:
Lyon-Marseille (10 euros)
Marseille-Lyon (42 euros)

I tried twice and both times got 'cancel'. Nevertheless, I was charged for 84 euros (the price of two tickets Marseille-Lyon).

I went to the train station explaining my problem and I was advised to wait few days, that money would given back maximum in 7 days, and if not - I should come back with the print paper from the bank showing that I had been charged, and they will call customer service. In one week I did not receive anything and I went again to the same station (Part-Dieu), explained everything again and was told that, in fact, I had to wait 7 working days (and bank only works 4 days per week). Again in 1 week I came to the station (today, after 2 weeks waiting!) and was told that they do not fix this kind of problems and gave me the link to this website to ask a question. Which I could do 2 weeks ago.

Please let me know how this will be fixed.

Regards,
Alyona

Rybakova Alyona
Rybakova Alyona
michael P.
michael P.

Bonjour,

My Council is to check what hapened with voyages-sncf.com agency (link) then write a claim to service clientèle SNCF- 62973 Arras cedex to be refunded .

This platform is not a customer service.

Cordialement

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Autres réponses

michael P.
michael P.

Bonjour,
To join voyages-sncf : http://aide.voyages-sncf.com/contactez-nous/email
Check "mes commandes" to print your file(s)
Cordialement

Rybakova Alyona
Rybakova Alyona

Hi,

I do not want to join anything and do not want to print anything. I want my problem fixed.
Please read carefully.

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