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Ticket machine

I would like to claim all transactions done by my credit card at 25.06.2016 on Beziers station (France) in SNCF ticket machine:
1 - 62,40 EUR,
2 - 124,80 EUR.
I tried to buy a ticket for a TER train from Beziers to Carcassone with retour for 2 persons (62,40 EUR) for a day 25.06.2016. I don't speak Franch. Instruction in ticket machine is only in Franch. I cancelled all transaction after autorization of my card because of ticket machine doesn't print a ticket. No any ticket was print or taken. After I find out at a ticket desk that in this day was a SNCF strike and no one train were gone. After my come back o home (Poland) I checked in my bank that my account was charged by this transactions. I ask you to help me to annulled this transactions and refund my money to my account. Help me please! I'm waiting for your answer.
Best regards
Antoni Powala (Poland)

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF

Hello Antoni,

You need to make your claim at this adress :

Best regards

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