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Hi i want refund.

Hi
I reservated ticket en.voyage-sncf.com
I try to contact to you many times but the answer is '"I have been unable to locate a booking under your name or reference provided on the Voyages-sncf.com UK website"
Its A frustrating situation.

And this is my first messege. Would you solve the problem?

#####
Sorry about cancellation.
My Plan was go trip to Paris, with my husband. But..

The doctor was speaking not to go for a trip. Because
Excessive bleeding is due to a rupture of the fallopian tube to expect. And There are still bleeding.

I'm able to submit a medical certificate.(In English) - If you need. (It's very expensive for me)
Attachment file is Medical Certificate(Korean with English translation) at Jan. 6. 2016.

So.. I want to refund. I know my seats are hard to refund, but I need your help.
As to recovery, I'll go to Paris, and booking at sncf.
I'm waiting your answer. Thank you for your help.

Reference : RDXOQ
associated name : LIM

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF
Equipe

Hello,

I understand your query but I am afraid you do not have the right reference. There is a mistake in it as it is always 6 letters and you write only 5 letters down.
Make sure you have the right reference and the right booking name, then try to put you claim on line again.

Best regards

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Bonjour,

  • If your tickets are refundable and have been cancelled before departure, they will be refunded. Send your claim to service clientèle SNCF - 62973 Arras cedex 9, with tickets and bank informations (keep copy of tickets)
  • If your tickets are not refundable, optional "assurance annulation" refunds in cases provided by the contract. Claim must be sent to insurance.

In other cases, write to service clientèle SNCF.

Cordialement.

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