Questions & Réponses

Billets, trajets, services voyageurs, trains, autocars, tarifs et cartes ou encore échange et remboursement : posez ici toutes vos questions et obtenez rapidement des réponses de notre part ou de la communauté.

Cette question a été résolue

refund for delayed ticket

Dear sir or madam,

I'm writing to ask refund of my ticket as you promised.

Actually I used your service at 20/12 and it was retarded 266min.
So I received a envelope to get refund from you.
Then, I tried to follow procedure for refund as written on envelope.
I had entered all of the information as requested and it seemed also to be recognize my information.
Because they showed my other information which I didn't put in.

However the confirmation button didn't work and it said to me " Une ou plusieurs données ne respectent pas le format habituellement utilisé.".
I couldn't understand because I had already entered my information in correct way as requested.

My detail Information for ticket is as below:

About voyage:
Reference number: SINGGA
Customer reference number: 0029090163270806447
No. e-ticket: 414998931
Depart: PARIS EST (20/12 at 07:35)
Arrive: STRASBOURG GARE(20/12 at 11:44)
Train No.: 1001

About customer:
Civilite: Mme
Surname: KANG
Firstname: Suhyun
Adress: Suhodol Kamycka CZU Dorm G426
Post number: 16521
City: Praha
Country: Czech Republic
Email: kangsuhyun89@gmail.com
Phone number: +420 773 873 212

About compensation:
Retarded time: +266min
Type of compensation: Bon voyage
amount of moneyL 35.0 EUR
Number of pepole: 1

If you need more information, please let me know.
I wanna solve this problem as soon as possible.

Thank you

Best Regards,
Suhyun Kang

michael P.
michael P.

Bonjour,

You have to send your claim to :

Service clientèle SNCF
62973 Arras cedex 9
France

Cordialement.

Satisfait de cette réponse ?

Oui (0)

Non (0)

0% des internautes ont trouvé cette réponse utile

Vous utilisez un navigateur dépassé

Pour une meilleure expérience du web, prenez le temps de mettre votre navigateur à jour ou de télécharger un navigateur plus moderne.

Voir le haut de la page